Doris respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Doris website, pet care companion, pet health dashboard, document upload features, emergency donor network features, and related services.
By using Doris, you agree to the collection and use of information as described in this Privacy Policy.
Your pet's health data stays yours. We use it only to provide and improve Doris, and we share it only when necessary as described below.
01Who We Are
Doris is a digital pet care companion designed to help pet owners organize pet health information, understand pet-related documents, prepare for veterinary conversations, and access general educational support.
Doris is not a veterinary clinic, veterinary hospital, emergency service, diagnostic provider, or replacement for professional veterinary care.
02Information We Collect
We may collect the following types of information when you use Doris.
2.1Account Information
If you create an account or log in, we may collect:
- Name
- Email address
- Phone number, where provided
- Login method, such as Google, Apple, WeChat, or other supported login methods
- Account preferences
- Communication preferences
2.2Pet Profile Information
You may choose to create a profile for your pet. This may include:
- Pet name
- Species
- Breed
- Age or date of birth
- Sex
- Weight
- Medical history
- Vaccination history
- Medication history
- Dietary information
- Known allergies
- Behavioral notes
- Veterinary provider information, where provided
2.3Uploaded Documents and Pet Health Records
You may upload documents related to your pet. These may include:
- Lab reports
- Prescriptions
- Imaging reports
- Pathology reports
- Vaccination records
- Veterinary visit summaries
- Photos
- Videos
- Insurance documents
- Other pet-related records
Uploaded documents may contain information about you, your pet, your veterinarian, clinic details, location, dates of treatment, and medical observations.
2.4Conversation and Interaction Data
When you ask Doris a question or use the pet care companion, we may collect:
- Questions you ask
- Information you provide about your pet
- AI-generated responses
- Follow-up questions
- Session history
- Feedback you provide
- User actions within the dashboard
2.5Emergency Donor Network Information
If you choose to register for the donor network or related features, we may collect:
- Pet owner contact details
- Pet name and basic profile
- Pet species, breed, age, weight, and health information
- Blood type, where known
- Location or preferred service area
- Availability or contact preferences
- Opt-in and opt-out status
- History of donor-related contact, where applicable
Registration does not mean your pet is committed to donate. You may decide each time and may opt out at any time.
2.6Technical and Usage Information
We may automatically collect limited technical information, such as:
- Device type
- Browser type
- IP address
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Error logs
- Feature usage
- Approximate location based on IP address
This helps us improve security, performance, usability, and service quality.
03How We Use Your Information
We may use your information to:
- Create and manage your account
- Provide pet profile and dashboard features
- Organize uploaded pet health records
- Summarize pet-related documents
- Help explain pet health information in general terms
- Suggest questions you may wish to ask your veterinarian
- Provide general educational content
- Support emergency donor network communication, where you opt in
- Send service-related messages
- Respond to your inquiries
- Improve website performance and user experience
- Monitor service reliability and security
- Develop and improve Doris features
- Comply with legal, regulatory, or safety obligations
We do not use Doris to provide veterinary diagnosis, treatment, or emergency medical decisions.
04AI and Automated Processing
Doris may use artificial intelligence or automated systems to summarize documents, explain pet health information, and generate educational responses.
AI-generated responses may be incomplete, inaccurate, or not suitable for your pet's specific condition. You should always verify important information with a licensed veterinarian.
Uploaded documents and user-provided information may be processed by AI systems to provide the requested features. Where possible, we apply reasonable safeguards to protect the information processed through these systems.
05Legal Basis for Processing
Depending on your location and applicable law, we may process your information based on one or more of the following grounds:
- Your consent
- Performance of a service you requested
- Our legitimate interest in providing and improving Doris
- Compliance with legal obligations
- Protection of safety, security, or fraud prevention
- Your voluntary participation in optional features such as the donor network
Where consent is required, you may withdraw it at any time, subject to legal or operational limitations.
06How We Share Information
We do not sell your personal information.
We may share information only where necessary, such as with:
6.1Service Providers
We may use trusted service providers for:
- Cloud hosting
- Data storage
- Authentication
- Email or messaging delivery
- Analytics
- Security monitoring
- AI processing
- Customer support
- Payment processing, where applicable
These providers are only permitted to use information as needed to provide services to Doris.
6.2Veterinary or Emergency Partners
If you choose to use donor network or emergency-related features, we may share relevant information with veterinary professionals, emergency clinics, blood bank partners, or other authorized care providers where necessary and with appropriate consent.
Doris does not make medical decisions on behalf of veterinarians, donors, recipients, or pet owners.
6.3Legal or Safety Requirements
We may disclose information if required to:
- Comply with applicable law
- Respond to legal requests
- Protect our rights
- Investigate misuse
- Prevent fraud or security threats
- Protect the safety of users, pets, or service providers
6.4Business Transfers
If Doris is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate safeguards.
07Data Storage and Security
We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Access controls
- Secure authentication
- Data encryption where appropriate
- Internal permission controls
- Logging and monitoring
- Secure hosting
- Periodic review of security practices
No system can be guaranteed to be completely secure. You are responsible for keeping your login details safe and notifying us if you believe your account has been compromised.
08Data Retention
We retain information only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, maintain security, and support legitimate business purposes.
Retention periods may vary depending on the type of information. For example:
- Account information may be retained while your account remains active.
- Pet profile and uploaded document information may be retained until you delete it or request deletion, subject to legal limits.
- Donor network participation status may be retained while you remain registered.
- Technical logs may be retained for a shorter period for security and performance monitoring.
- Legal or compliance records may be retained as required by law.
You may request deletion of your information as described below.
09Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Withdraw consent
- Object to certain processing
- Restrict certain processing
- Request a copy of your data
- Opt out of marketing communications
- Opt out of the donor network
- Close your account
To exercise these rights, please contact us using the details at the end of this policy.
Some requests may be limited where information is needed for legal, security, fraud-prevention, or legitimate operational reasons.
10Marketing Communications
If you choose to receive updates from Doris, we may send you educational content, product updates, service information, event information, or pet care resources.
You may opt out of marketing communications at any time by using the unsubscribe link, changing your preferences, or contacting us.
Service-related messages, such as account alerts, security notices, or important policy updates, may still be sent even if you opt out of marketing.
11Cookies and Tracking Technologies
Doris may use cookies or similar technologies to:
- Keep the website functioning
- Remember preferences
- Analyze website usage
- Improve performance
- Understand user journeys
- Support security
- Measure marketing effectiveness
You can usually manage cookies through your browser settings. Some features may not work properly if cookies are disabled.
12Children's Privacy
Doris is intended for use by adults, including pet owners and caregivers.
The service is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to Doris, please contact us so we can review and take appropriate action.
13International Data Transfers
Doris may use service providers, hosting systems, or technology partners located in different countries. This means your information may be processed or stored outside your country or region.
Where required by applicable law, we will take steps to provide appropriate safeguards for international data transfers.
These safeguards may include contractual protections, access controls, data minimization, and other measures required by law.
14Sensitive Information
Some information you provide may be sensitive, especially if uploaded pet records include details about your identity, location, veterinarian, household, financial information, or emergency circumstances.
Please do not upload information that is not necessary for your use of Doris.
You are responsible for reviewing documents before upload and removing information you do not wish to share.
15Third-Party Links and Services
Doris may include links to third-party websites, veterinary services, clinics, emergency providers, research sources, payment providers, or external platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party services. You should review their privacy policies before using them.
16Accuracy of Information
You are responsible for ensuring that the information you provide is accurate and up to date.
Doris' responses and summaries depend on the information you provide. Incomplete, outdated, or incorrect information may lead to incomplete or inaccurate outputs.
17Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the "Last updated" date at the top of this page.
If changes are material, we may provide additional notice through the website, email, account notification, or other appropriate method.
Your continued use of Doris after the updated Privacy Policy is posted means you accept the updated policy.